New Hampshire
Office of Consumer Advocate
natural gas

The Office of Consumer Advocate

Working on behalf of NH's utility ratepayers

The Lifeline program is designed to give qualified residential telephone customers a monthly reduction on their local telephone bill.

The Lifeline program is a federally funded program, funded by the Universal Service Fee on your telephone bills.  The Universal Service Administration Company (USAC) monitors this fund.  They have a website with valuable information and tools, such as the eligibility tool, which can be found at http://www.lifelinesupport.org/ls/.  The Federal Communications Commission (FCC) also has some useful resources regarding the lifeline program at http://www.fcc.gov/guides/lifeline-and-link-affordable-telephone-service-income-eligible-consumers.

To apply, contact your local telephone company.

What’s New with Lifeline?

Frequently Asked Questions

Question:  How much of a discount do you get?
Answer:  A major overhaul of the program has increased the monthly credit to up to $9.25 off your telephone bill. 


Question: How do I Qualify?
Answer: There are two ways to qualify for the Lifeline program.

  1. If you are participating in Medicaid, Food Stamps, Supplemental Security Income, Federal Public Housing, Low Income Home Energy Assistance, Temporary Assistance for Needy Families or the National School Lunch Program; or
  2. If your household income is at or below 135% of the Federal Poverty Guidelines.  


Question:  How do I enroll?
Answer:  You must fill out the application and mail it in to your telephone company.  If your eligibility is based on participating in another program, you must provide a copy of your letter that says you are enrolled in that program.


Question:  Once I am enrolled, do I need to do more?
Answer: Yes, you will need to recertify every year.  You should receive a re-certification notification requiring you to re-certify your eligibility. You could receive a letter in the mail, a telephone call, or a text message asking you to respond by re-certifying that you remain eligible for Lifeline.  If you fail to respond by the deadline indicated, your Lifeline discount will be eliminated.

In addition, you must inform your telephone company if you no longer qualify for Lifeline service. If you become ineligible for Lifeline, you must contact your telephone company directly to de-enroll from Lifeline service.


Question: What if the telephone company I use isn’t listed here?
Answer: It may not be a participating company, however we encourage you to contact your telephone utility and ask. You may also contact the Consumer Affairs Division of the Public Utilities Commission. There are also some wireless companies that provide lifeline.  Check out the listing by USAC for our state at http://www.lifelinesupport.org/ls/.



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