nil
New Hampshire
Office of Consumer Advocate
-
NHPUC
 
 
consumer
electric
natural gas
telecom
water

 

Understanding Your Electric Bill

Sample Electric Bill:

sample bill

Basic Definitions:

You will understand your electric bill better if you know some of the basic terms:

  • Monthly Usage – is the kilowatt hours (KWH) the customer has used during the last billing period.
  • Average Daily Temperature (ADT) – is the average temperature expressed in degrees Fahrenheit for the last billing period.
  • Estimated vs. Actual – estimated usage is based upon historic monthly usage; actual usage is based upon meter readings.  

How Your Bill is Organized:

While each of the four electric utilities has its own specific bill design, the bill is typically organized as follows.

  • Account Summary: This gives you the current status of your account including your previous balance, new charges, past due amount, payment due date, and any payment received by the company.
  • Summary of Services: This identifies the charges and includes line charges, taxes, and services. These charges are discussed in further detail below.
  • Return Page: This identifies your total charges and is included when you mail in your payment.  

The Charges on Your Electric Bill:

There are a variety of fees identified on your bill. The following are typical charges you will find on your bill.

Customer Charge :

  • What is it: This charge covers costs associated with making service available including installation and maintenance of meters, utility poles, power lines and equipment. This charge also covers meter reading and 24-hour customer care.
  • Who put it on your bill: Your local electric company.
  • Who gets your money: Your local electric company.

Delivery Charge :

  • What is it: This charge covers the costs associated with transmission and distribution (the costs associated with carrying electricity to your home from the poles, wires and conduits), power restoration and service operations (routine maintenance and repair work).
  • Who put it on your bill: Your local electric company, with the approval of the PUC.
  • Who gets your money: Your local electric company.

Stranded Cost Recovery Charge:

  • What is it: This fee funds the recovery of historic above market expenses incurred through power contracts and other investment obligations.
  • Who put it on your bill: The NH Legislature and the PUC approved these charges as part of electric restructuring.
  • Who gets your money: Your local electric company.

System Benefits Charge :

  • What is it: This charge funds energy efficiency programs for all consumers as well as an assistance program for residential income eligible customers.
  • Who put it on your bill: The NH Legislature and the PUC.
  • Who gets your money: The administrative costs for the programs consume approximately 10% of the funds. The balance is directly used for consumers who participate in the programs.

Electricity Consumption Tax :

  • What is it: This is a state tax on electric consumption.
  • Who put it on your bill: The NH Legislature.
  • Who gets your money: The State of NH .

Energy Charge/Supplier Service Charge:

  • What is it: This charge includes a supplier’s cost to generate and/or buy power. It is charged on a per kWH basis.
  • Who put it on your bill: The company supplying the electric power. If a customer has not chosen a competitive energy supplier, this is your local power company. When a customer chooses a third party supplier, that supplier would add this charge on your bill.
  • Who gets your money: The energy supplier.

Transition Fixed:

  • What is it: This is the energy charge for those customers not choosing a third party supplier.
  • Who put it on your bill: Your local electric company.
  • Who gets your money: Your local electric company.

If you want to dispute a charge on your bill you should immediately contact your electric company. The company’s business office number or toll-free customer service number is listed on your bill. If after speaking with your electric company the result is unsatisfactory, please contact Consumer Affairs at the NH Public Utilities Commission at 1-800-852-3793.

 

alt
NH State Seal NH.Gov |    Privacy Policy |    Accessibility Policy |    Site Map |    Contact Us